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Digital Transformation Project Manager
2 months ago
Purpose of the Role
To oversee the development and implementation of existing and new digital products and services, ensuring alignment with business objectives and regulatory requirements. This involves developing product strategies, driving change through execution teams, making key decisions in the product lifecycle, and owning associated outcomes for customers, colleagues, and the bank.
Key Accountabilities
- Develop customer-centric strategies and solutions tailored to meet customer needs.
- Act as a subject matter expert in the applicable product/proposition team, guiding and advising stakeholders at all levels in the bank on the application of existing and new products/propositions and related customer and colleague journeys.
- Develop product propositions and service strategies, defining priorities for delivering outcomes needed to achieve the strategy and leading execution of priorities.
- Develop different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey.
- Evaluate the technical feasibility, legal compliance, and potential risks associated with the development and launch of new products.
- Monitor market trends and analyze feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement and refine the product/process before launch.
- Manage comprehensive launch plans and technical deployments for products, establishing rollout timelines, marketing strategies, training initiatives, and communication channels to promote the launch of new products effectively.
- Monitor key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Assistant Vice President Expectations
- Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, requiring understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business-aligned support areas, to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources, to solve problems creatively and effectively.
- Communicate complex information, including sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.