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Operations Management Assistant

2 months ago

North West London, United Kingdom Relocruitment Full time

About the Role:
Our client, a prominent player in the UK Removals sector, is on the lookout for an Operations Assistant to become a vital part of their dynamic team.


This position involves supporting the Operations Manager in maintaining the seamless and effective functioning of the Operations division. Your contribution will be crucial to the team's overall success, requiring a proactive attitude, adaptability, and dedication.


Key Qualifications:
The ideal candidate will possess a solid background in administration, ideally within a logistics context. Essential skills include excellent communication, numerical proficiency, and a meticulous eye for detail.


Our client fosters a welcoming and industrious work environment that prioritizes teamwork and collaboration. They seek individuals who appreciate diverse cultures, lifestyles, and perspectives, and who excel in building strong working relationships.


This is a full-time, office-based role with a schedule of Monday to Friday, including rotating shifts.


Main Responsibilities:

  • Serve as a liaison for both internal and external stakeholders through various communication channels.
  • Provide timely assistance with inquiries and keep the Operations Manager informed as needed.
  • Manage and respond to emails promptly.
  • Compile damage reports in line with company protocols.
  • Support the European Controller in their duties.
  • Maintain precise daily attendance records and assist in monitoring employee absences.
  • Oversee orders for crates.
  • Arrange overnight accommodations and manage expenses for road crews.
  • Develop and maintain effective relationships with the company’s subcontractors.
  • Assist in closing removal files according to company procedures and direct them to the appropriate department.
  • Conduct debriefs with crews upon their return.
  • Help generate job sheets and necessary documentation for the road crew.
  • Allocate tasks for road and warehouse teams using Moveware.
  • Respond to requests for information and project support from colleagues across various departments.
  • Collaborate with other departments to address queries efficiently.
  • Work alongside the Operations Manager to create and uphold departmental Standard Operating Procedures (SOPs).
  • Assist the Operations Manager with various administrative tasks as business needs arise.
  • Proactively suggest improvements and relay recommendations to the Operations Manager.
  • Provide coverage for holidays and absences within the department.

Benefits:

  • Complimentary core membership at Pure Gym.
  • NEST workplace pension plan.
  • Cycle scheme available.
  • Discretionary biannual bonus based on company and individual performance.
  • Commitment to employee development through a dedicated in-house Learning & Development team.
  • Access to an Employee Assistance Programme.
  • Onsite parking facilities.

Enjoy 20 days of annual leave plus bank holidays, increasing to 25 days after two years of continuous service.