Assistant Property Manager

2 months ago

London, Greater London, United Kingdom Encore Estate Management Full time
About the Role

We are seeking an experienced Assistant Property Manager to join our team at Encore Estate Management. As an Assistant Property Manager, you will play a key role in ensuring the smooth operation of our residential estates and contributing to the company's continued growth and success.

Key Responsibilities
  • Policy Implementation: Assist in implementing policies and procedures across the portfolio to ensure a consistent and high-quality approach.
  • Rota Management: Assist and/or manage the compilation and implementation of efficient rotas, including the scope of services for your site or mobile teams.
  • Financial Management: Work with the operations lead to ensure budgets are monitored for financial performance to achieve and improve annual targets.
  • Contractor Management: Assist the operations lead in ensuring the management of contractors is undertaken efficiently and in line with the company standards and policy.
  • Reporting: Assist the operations lead to prepare monthly reports that are succinct and demonstrate that the services and staff performance are under control and budget targets are being achieved.
  • Performance Management: Identify any early signs of performance-related issues and proactively manage them during early stages, without allowing them to develop into future problems.
  • Training and Development: Ascertain and implement training requirements and continuous development based on the competency assessment of all staff.
  • Client Relationships: Manage client relationships, Estate Management relationships, and deal with any issues or complaints.
  • Service Improvement: Identify new services, systems, practices, equipment, and training that can improve efficiency involving client and staff satisfaction.
  • Quality Assurance: Oversee the quality of the services provided, identify lessons learned, and propose and implement solutions to prevent problem reoccurrence.
Requirements
  • Minimum 1 year's experience in planned service management within Facilities/Operational management is desirable but not essential.
  • Experience of monitoring policies and procedures with a great impact on productivity, efficiency, client, and staff satisfaction.
  • Excel proficient to a medium user level.
  • Experience with the use and implementation of facilities management software (Qube/CAFM/PaaMs/Quooda/Dwellant etc.).
  • A full clean driving license - Dependent upon location.
What We Offer
  • 20 Days annual leave + bank holidays + your birthday off each year.
  • Cycle to work scheme.
  • SmartHealth online health service available for you and your immediate family.

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