Retail Operations Manager – Regent Street
3 weeks ago
About Whittard Trading Ltd
At Whittard, we are dedicated to delivering premium tea and coffee experiences to our customers. Since our inception, we have been committed to this mission, and we invite you to join us as a Retail Operations Manager at our Regent Street location.
Role Overview
As the Retail Operations Manager, you will foster a warm and inviting atmosphere while providing outstanding customer service and effective leadership. You will be instrumental in driving sales performance across the store, with the opportunity to earn a substantial bonus based on your achievements. Additionally, you will enjoy 33 days of annual leave and benefit from our commitment to your professional growth.
Key Responsibilities
- Delivering and guiding your team to provide exceptional customer service.
- Acting as a brand ambassador, sharing in-depth product knowledge and assisting customers in finding their ideal selections.
- Tracking store performance metrics and implementing necessary enhancements.
- Ensuring compliance with Health & Safety, Food Safety, cash handling, delivery, and reporting protocols.
- Overseeing team attendance, leave, and performance management.
- Building a high-performing team through strategic succession planning, development initiatives, regular performance reviews, and recognition of achievements to boost employee morale.
- Coordinating in-store visual merchandising in accordance with company standards.
- Providing feedback on best-selling items and inventory levels to the corporate office.
Qualifications
- Prior experience in Retail Management or a supervisory role.
- Proven track record in developing and leading high-performing teams, managing store operations, and driving sales growth.
- Strong organizational capabilities.
- Ability to identify challenges and propose effective solutions and improvements.
- Genuine enthusiasm and interest in our product offerings.
Position Summary
In this leadership role, you will inspire your team to achieve sales targets while cultivating an exceptional shopping experience that customers will associate with the Whittard brand. By exemplifying top-tier customer service, you will motivate your team to follow suit. You will actively manage your team's performance, celebrating their successes and guiding them towards continuous improvement. With various incentives throughout the year, including individual and team rewards, you will be part of an organization that values and recognizes its employees at every opportunity.
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