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Front Desk Associate

2 months ago

Cardiff, Cardiff, United Kingdom Future Inn Cardiff Full time

About the Role

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Future Inn Cardiff. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities

  • Manage front desk operations, including check-in, check-out, and room assignments
  • Provide accurate and timely information to guests regarding hotel services, amenities, and local attractions
  • Process payments, handle guest complaints, and resolve issues in a professional and courteous manner
  • Collaborate with housekeeping, maintenance, and other departments to ensure a smooth and efficient operation
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide personalized recommendations to guests

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Proficiency in Microsoft Office and hotel management systems
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks