Customer Service Representative

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Sales Advisor at Global Technology Solutions Ltd. As a Sales Advisor, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals.

Key Responsibilities
  • Provide personalized support to customers, understanding their needs and preferences
  • Work closely with customers to determine the most suitable lending products for their needs
  • Ensure that customer details are captured and recorded accurately, adhering to GDPR guidelines
  • Collaborate with colleagues to deliver outstanding customer service and identify continuous improvement ideas
  • Meet and exceed core Key Performance Indicators (KPIs)
Work Environment

The role is predominantly office-based, with the opportunity for hybrid working upon attaining competence in the role. Induction training will be provided for a period of 6 weeks, including a mix of classroom and on-the-job training.

The working hours are between 8am and 8pm, Monday to Friday, and 9am to 6pm on Saturdays and Sundays. A 6-8 week shift rotation ensures that you can plan your shifts with plenty of notice.

What We Offer
  • Competitive salary
  • Competitive benefit package, including private medical insurance, gym membership discounts, and a contributory pension scheme
  • Mental health first aiders support
  • A range of additional benefits and perks


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