Tenant Liaison Officer

7 days ago


Gillingham, United Kingdom Niyaa People Ltd Full time

Job Summary:

Niyaa People Ltd is seeking a skilled Tenant Liaison Officer to join their team on a fixed-term contract basis. As a key member of the facilities maintenance team, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of works to residents' homes.

Key Responsibilities:

  • Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  • Manage the customer/resident journey while following client and company engagement procedures.
  • Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the Customer Care Department.
  • Carry out individual resident inductions, including introductions to process, scope of works, property, and personal belongings condition surveys.
  • Complete resident profiling and work with the site management team to implement effective working practices.
  • Agree access arrangements with the resident and book appointments to enable work to their home.

Requirements:

  • Housing officer/Neighbourhood officer, Customer Liaison officer/Resident Liaison/RLO/CLO/TLO experience.
  • Experience in the construction industry (preferred).
  • Great customer service experience.
  • Clean UK Driver's License.
  • Previous property maintenance or construction experience would be beneficial.


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