Customer Technical Manager

3 days ago


Hertfordshire, United Kingdom Alexander Steele Recruitment Full time

A leading food manufacturer is seeking a skilled Customer Technical Manager to join their team at their Hertfordshire facility. This is an exciting opportunity to partner with a major player in the chilled food industry, supplying products to all UK retailers, food service, and B2B.

Key Responsibilities:

  • Provide technical support to key retailer accounts, ensuring exceptional standards of integrity, food safety, and legality.
  • Work closely with internal customer functions to align technical agendas with business objectives.
  • Visit customer sites, host customer visits, and manage customer specifications.
  • Develop and maintain technical policies in line with customer policies and procedures.
  • Manage new product development and innovation projects for key customers, collaborating with product developers, suppliers, and procurement.
  • Facilitate product launches and provide technical support.
  • Identify opportunities for process improvements and optimize systems.

Requirements:

  • At least 3 years of experience in a Customer Technical role, with a background in working with major UK retailers.
  • A degree in Food Science or a related field.
  • Strong project management and process improvement skills.
  • Experience with food safety and quality management systems, including HACCP and complaint handling.
  • Excellent communication and stakeholder management skills.


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