Customer Service Manager Technical

3 days ago


hertfordshire, United Kingdom Alexander Steele Recruitment Full time

Job Opportunity:

Alexander Steele Recruitment is partnering with a leading chilled food manufacturer to appoint a Customer Technical Manager at their facility in the UK. Due to increased product demand and growth, the company is seeking a professional to provide technical support to key retailer accounts.

The Role:

As a Customer Technical Manager, you will report to the Technical Director and be responsible for ensuring exceptional standards of integrity, food safety, and legality for both the company and customers. Your key responsibilities will include:

  • Visiting customer sites and hosting customer visits to suppliers and at the business facility.
  • Managing customer specifications and creating and maintaining technical policies in line with customer policies and procedures.
  • Managing NPD and Innovation projects for key customers, working closely with product developers, suppliers, and procurement to formulate and deliver.
  • Facilitating and providing technical support with the launch of products.

Requirements:

To be successful in this role, you will need:

  • At least 3 years of experience working in a Customer Technical role, with experience working with major UK retailers (Tesco, M&S, JS, etc.).
  • A degree in Food Science or equivalent.
  • The ability to manage projects and improve processes.
  • Significant experience of food safety and quality management systems, including HACCP, and complaint handling.

What We Offer:

Alexander Steele Recruitment offers a competitive salary, attractive bonus, 33 days holiday, matched company pension, healthcare scheme, and excellent career growth and development opportunities.



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