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Operations Supervisor

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Eastbourne, East Sussex, United Kingdom Wave Leisure Trust Full time

Job Overview

Context of the Role

The Wave Leisure Trust is dedicated to managing a wide range of community recreation facilities, including both aquatic and dry leisure environments. Our focus is on delivering engaging sports and physical activity programs that cater to diverse community needs.

This position plays a crucial role in ensuring a welcoming, secure, and efficient experience for all patrons. It is essential that the individual in this role serves as a motivating leader, inspiring their team to achieve excellence in the daily operations of a bustling facility.

The successful candidate will be part of a collaborative initiative aimed at enhancing health and wellness services, combining top-notch recreational amenities with accessible healthcare options.

Candidate Profile

Personal Attributes (Essential)

Strong customer service orientation Motivated and enthusiastic Commitment to delivering outstanding service Positive and proactive mindset Team-oriented

Professional Experience (Essential)

Experience in supervising staff and guiding teams to achieve high performance, meet objectives, and adapt to evolving demands.

Professional Experience (Desirable)

Background in a customer-centric service environment. Experience with cash management and adherence to financial protocols. Proficiency in numerical calculations for various applications.

Required Qualifications

Must possess or be able to obtain a National Pool Lifeguard Qualification (NPLQ).

Preferred Qualifications

Current First Aid Certification. Pool Plant Operators Qualification. Coaching credentials in one or more sports disciplines.

Essential Skills

Excellent interpersonal abilities with the capacity to tailor communication styles to different situations. Strong organizational capabilities. Leadership and mentoring experience. Effective time management skills.

Desirable Skills

Experience in recruiting, training, and developing personnel. Familiarity with Microsoft Office software.

Additional Requirements

Flexibility to adapt to the dynamic needs of the organization. Ability to adhere to the policies and procedures of Wave Leisure Trust.