Reception Supervisor

3 days ago

Eastbourne, East Sussex, United Kingdom Accor Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing the reception area, and leading a team of receptionists to deliver a memorable experience for our guests.

Key Responsibilities

  • Manage the reception area, ensuring a warm and welcoming environment for our guests.
  • Lead a team of receptionists, providing guidance, support, and coaching to ensure excellent customer service.
  • Deal with guest queries, resolve issues, and provide solutions in a professional and courteous manner.
  • Work closely with other departments to ensure seamless communication and a smooth guest experience.
  • Monitor and maintain accurate records, reports, and statistics to ensure efficient operations.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.

Requirements

  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
  • Fluency in Spanish and English, with Catalan and additional languages an advantage.
  • Previous experience with Opera PMS is an asset.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Free meals on duty and uniforms provided.
  • Bonus break and complimentary stays in our hotels in the UK.
  • Accor F&B Discount at any Accor Hotel Worldwide.
  • Accor Friends and Family Rates.
  • Accor Development Program.

How to Apply

If you are a motivated and experienced Reception Supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.

Salary: Up to £12.97 per hour

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