Reception Supervisor

2 months ago

Eastbourne, East Sussex, United Kingdom Accor Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the reception area, and leading a team of receptionists to deliver a memorable experience for our guests.

Key Responsibilities

  • Provide warm and welcoming service to guests, ensuring their stay with us is special and memorable.
  • Manage the reception area, including handling guest queries, resolving issues, and maintaining a high level of customer satisfaction.
  • Lead and motivate a team of receptionists, providing guidance and support to ensure they are equipped to deliver exceptional service.
  • Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations and excellent guest experience.
  • Monitor and manage the front office operations, including check-in, check-out, and room assignments.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with the Front Office Manager to achieve departmental goals and objectives.

Requirements

  • Previous experience in a hotel or hospitality environment, preferably in a supervisory or management role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
  • Strong leadership and team management skills, with the ability to motivate and develop a team of receptionists.
  • Fluency in Spanish and English, with Catalan and additional languages highly valued.
  • Previous experience with Opera PMS is an advantage.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement within the Accor group.
  • A dynamic and supportive work environment.
  • Free meals on duty and uniforms provided.
  • Bonus break 2 complimentary stays in our hotels in the UK.
  • Accor F&B Discount at any Accor Hotel Worldwide.
  • Accor Friends and Family Rates.
  • Accor Development Program.

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