Operations Director
3 weeks ago
Our client, a reputable organisation within the public sector, is seeking a talented Operations Manager to drive the overall success of designated areas of service delivery, ensuring the provision of high-quality services for adults.
Key Responsibilities:- Lead responsibility for the delivery of services within designated service areas, adhering to statutory requirements, company policies, procedures, and quality standards.
- Manage budgetary performance of designated service units within the Departmental scheme of delegation.
- Ensure performance aligns with the Performance Assessment Framework, Performance Indicators, and agreed targets.
- Oversee operational aspects of the County Council's personnel-related policies and procedures, including grievance and disciplinary procedures.
- Recruit and retain qualified staff, providing ongoing training and supervision to enhance their effectiveness.
- Contribute to the development of departmental policies and procedures to improve service quality.
- Administer the Complaints Procedure as per departmental guidelines, conducting investigations and implementing necessary remedial actions.
- Report problems and service achievements to the management team.
- Implement the Performance Development Scheme across the managed service.
- Achieve annual performance targets for the designated service unit and personal development targets.
- Provide management support to departmental out-of-hours services, participating in a rota if required.
- Undertake any other duties assigned by the manager/supervisor, ensuring adherence to departmental policies, practices, procedures, and standards, including Equal Opportunities/Anti-Discriminatory practice.
- Previous experience in a similar managerial role within service delivery with adults or related field.
- Strong leadership skills with the ability to effectively manage and develop a team.
- Excellent financial acumen, with experience in managing budgets.
- Proven ability to meet performance targets and drive continuous improvement.
- Sound knowledge of relevant statutory requirements and compliance standards.
- Exceptional communication and interpersonal skills, with the ability to represent the organisation both internally and externally.
- Proficiency in utilising management tools and software.
- Health insurance
- Hybrid working arrangement
- Generous leave policy
- Local government pension scheme
Adecco is a disability-confident employer, committed to building a supportive environment for candidates of all backgrounds and abilities to explore the next steps in their career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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