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Technical Support Administrator

2 months ago

London, Greater London, United Kingdom Clarksons Full time

Company Overview

Clarksons provides a comprehensive suite of maritime services, encompassing broking, finance, port operations, and research. As a leader in global shipping, we leverage our extensive reach and expertise to collaborate with clients across various sectors, addressing the challenges posed by the dynamic maritime, offshore, trade, and energy markets. Our commitment to excellence is driven by our dedicated team, who work tirelessly to create impactful strategies for our clients and the broader community.

Role Summary

We are seeking an IT Support Operations Specialist to join our dynamic team in the EMEA region. This role is integral to our IT Support team, serving as a primary contact for our End User community. The successful candidate will assist in the management of desktop services and contribute to the overall efficiency of IT operations.

This position is ideal for individuals with prior experience in a support capacity who are eager to enhance their technical expertise. We are looking for someone who is committed to delivering exceptional IT support, possesses a genuine interest in technology, and is customer-focused with aspirations for growth in technical service delivery.

Key Responsibilities

  • Act as a primary contact within the IT Administration team for user incidents and service requests.
  • Assist in the triage and resolution of user incidents and service requests, taking ownership and collaborating with other IT teams to manage user expectations.
  • Maintain accurate and concise documentation in ServiceNow, focusing on regional specifics.
  • Educate colleagues on best practices and effective use of technology, applications, and services.
  • Collaborate with the Lead IT Operations Administrator to identify trends and potential issues.
  • Enhance service support offerings to the office.
  • Ensure the operational status of computers, printers, and other peripherals.
  • Support hardware and software maintenance tasks.
  • Perform additional duties as required to meet business needs.

Qualifications

We welcome applications from candidates who can demonstrate:

  • Motivation and a strong desire to succeed and deliver excellence;
  • Interpersonal Skills to build relationships and rapport quickly;
  • Team Collaboration to work effectively with diverse teams;
  • Resilience to adapt and persist in challenging situations;
  • Analytical Skills with a curious mindset and openness to new ideas;
  • Professional integrity and alignment with company values.

Additional Requirements

  • Prior experience in an IT Support role is preferred.
  • Customer-oriented approach with a commitment to service excellence and continuous improvement.
  • Strong communication skills for providing technical support via various channels.
  • Professional demeanor and strong work ethic.
  • Effective problem-solving skills with a focus on solutions.
  • Ability to manage a fluctuating volume of support requests and remain composed under pressure.
  • Team player who adheres to established procedures and policies.
  • Self-motivated with the ability to take initiative.
  • Flexibility to work outside of standard hours when necessary.
  • Familiarity with Microsoft Office 365 products.
  • Proficient in productivity and collaboration tools such as Teams, SharePoint, OneDrive, and Exchange.
  • Experience with Active Directory administration, including user maintenance and PC configuration.
  • Quick learner with the ability to thrive in a fast-paced environment.
  • Willingness to engage in on-the-job training and continuous personal development.

Required Knowledge/Experience

  • Active Directory, Exchange (both on-premises and O365),
  • VMware
  • MS Office standard applications (Excel, Outlook, PowerPoint)
  • Apple hardware and operating systems
  • HP hardware
  • Multi-Factor Authentication setup (MS MFA, DUO)
  • MS Intune
  • Collaboration tools such as Webex, Team Viewer, Zoom, and MS Teams
  • Windows 10

Preferred Knowledge/Experience

  • ServiceNow ITSM tool
  • VMware
  • ITIL Foundation certification
  • CUCM