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Head of Performance and Claims Operations Manager
2 months ago
Lodge Service is a leading provider of security and loss prevention solutions, with a rich history dating back to 1919.
Our Commitment to ExcellenceWe pride ourselves on our professional team and our ability to deliver tailored security solutions that meet the unique needs of each client.
Key Responsibilities- Drive business growth and client retention through strategic leadership.
- Ensure operational excellence and regulatory compliance.
- Oversee financial management and budgeting.
- Lead and drive a strategy of growth and retention of new and existing business through the development of long-term client relationships.
- Drive and implement strategies to attract, develop, and retain key talent to deliver best-in-class service.
- Support the new business development process, bringing subject matter expertise to solutions development, sales collateral, and client presentations.
- Ensure continual development, implementation, and monitoring of activities that will enhance team development and engagement.
- Stay current with industry regulations, compliance requirements, and best practices.
- Develop and implement risk management strategies and contingency plans to mitigate operational risks.
- Lead compliance audits and ensure adherence to all applicable laws and regulations.
- Communicate strategy to team and ensure that improvements are implemented to maximize performance and customer satisfaction.
- Analyze financial data to identify cost-saving opportunities and revenue growth potential.
- Prepare regular financial reports and provide insights to senior management for strategic decision-making.
- Monitor current and new insurance liability cases and work with insurer representatives to ensure thorough investigation of claims.
- Proven ability to lead large teams across all sectors of the business.
- Positive leadership behaviors which drive inclusion and cultural change.
- Record of delivering financial KPIs year on year.
- Knowledge of relevant regulatory and compliance standards.
- Financial acumen and budget management experience.
- SIA Licence.
- Must hold a formal security qualification (MSC, CPP, CSC, PSP, DIP Syl) or be working towards a formal certification in security risk management.
- Sound knowledge of security risk surveying.
A competitive salary and benefits package.
Lodge is Disability Confident Committed.
We guarantee to interview all applicants who have a disability provided they meet the essential criteria for the role.
