Business Support Administrator

3 weeks ago


London, Greater London, United Kingdom SER (Staffing) Ltd Full time

Position: Office Administrator

Location: London

Salary: £22,000 - £24,000 plus performance bonus, pension, and 28 days of holiday inclusive of statutory days, along with additional leave.

We are a reputable consultancy firm specializing in Legionella Risk Assessments and Water Quality Management Services throughout London and the South East.

As a result of an increase in our operational demands, we are seeking a skilled Office Administrator to become a vital part of our expanding team.

Your key responsibilities will include:

  • Acting as the primary liaison for Engineers and managing customer inquiries via phone.
  • Coordinating with clients to arrange appointments and schedule engineer visits.
  • Organizing and booking Planned Preventative Maintenance (PPM), remedial work, and emergency call-outs.
  • Overseeing and maintaining awareness of engineers' daily activities.
  • Providing timely updates on certifications, insurance, and policies as required.
  • Updating spreadsheets weekly/monthly for various clients.
  • Monitoring and updating the sample tracker, distributing relevant reports to all necessary clients.
  • Arranging accommodation for Engineers and coordinating any other travel needs.

To be considered for this position, you must possess:

  • Experience in the Water Hygiene sector or a related Engineering field.
  • A background in a dynamic environment handling both reactive and planned tasks.
  • Proficiency in MS Office applications.
  • Experience in planning and managing Engineer schedules would be a significant advantage.


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