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Field Operations Specialist
2 months ago
We are seeking a highly skilled Field Operations Specialist to join our team at Thames Water Utilities Limited. As a key member of our operations team, you will be responsible for ensuring the efficient and effective operation of our wastewater network.
Key Responsibilities:- Investigate and resolve complex operational problems in the field.
- Make technical decisions on work being carried out, balancing network and customer impact with cost control.
- Provide technical support to the Area Network Manager and coordinate operational resources for unplanned work and events.
- Work with field teams and customer management to determine the cause of complex flow and pressure problems.
- Provide information on required maintenance and improvement to the Performance, Risk and Optimisation Team.
- Take ownership of customer issues, responding to queries and complaints and resolving issues.
- Contribute to the business unit achieving its financial targets.
- Great communication skills to maintain and improve our high-quality customer experience.
- Knowledge of wastewater network systems is desirable.
- Good business/stakeholder awareness, and cost management experience.
- Strong team working and influencing skills.
- Full UK Driving Licence with willingness to travel across the south London region.
- Salary up to £45,000 per annum depending on skills and experience.
- Annual Leave: 26 days holiday per year increasing to 30 with the length of service.
- Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
At Thames Water, our purpose is to deliver life's essential service so our customers, communities and planet can thrive. We are committed to being a diverse and inclusive employer, and we seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge.
