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Regional Operations Lead
2 months ago
Role Overview
The Operations Lead is responsible for guiding and overseeing a team of project leaders, supervisors, workers, and subcontractors in executing multiple simultaneous projects for the Banking Hub account. This role ensures the delivery of high-quality and timely services in a professional manner. The Operations Lead will also focus on managing all projects in a commercially sound manner to safeguard and enhance the profitability of our initiatives. The primary operations will involve fit-out works in a retail setting, but may also encompass additional services required for broader project execution within Integral UK Ltd. As the operational authority for your designated area, you will adeptly manage a variety of team members, client stakeholders, and supply chain partners. This pivotal role supports project delivery teams and guarantees that company processes and values are consistently upheld.
Key Responsibilities
- · Maintain a thorough understanding of and comply with the Company's Policies and Procedures, ICDL, and other governance frameworks.
- Directly manage a team of project leaders, supervisors, workers, and subcontractors in delivering project services to our clients.
- Conduct regular project reviews (PRMs) to ensure adherence to program, cost, quality, and safety standards as per business expectations.
- Deliver exceptional service and cultivate relationships with key client stakeholders to promote repeat business and long-term strategic partnerships.
- Identify and develop new opportunities with both existing and prospective clients in alignment with the business strategy, focusing primarily on end-user clients.
- Ensure compliance with all Integral group policies and procedures.
- Achieve financial targets to meet established objectives, including reporting financial status with support from the Commercial team.
- Lead the relevant site-based project team to ensure adherence to company policies and procedures, including Health & Safety, Quality Assurance, and Engineering standards.
- Ensure that all work is executed to a high standard, complying with relevant British Standards and codes of practice.
- Provide support for the Business Estimating Function as needed.
- Manage the provision of technical support for the contract.
- Facilitate and support training for staff and operatives.
- Conduct staff appraisals for direct reports, establishing training and development programs as necessary.
- Maintain a close working relationship with Commercial, Engineering, Estimating/Work Winning, and Support teams.
- Assist in final contract negotiations prior to contract award, addressing commercial and engineering matters.
- Provide engineering support as required to the business, particularly during peak workloads or for new projects.
- Assume responsibility for the overall performance of your team.
- Foster customer relationships and deliver outstanding customer service.
- All employees are expected to fulfill their legal duty to take reasonable care for their own health and safety, as well as that of others who may be affected by their actions. Further details regarding Health & Safety responsibilities are outlined in the Health & Safety Policy.
- Identify and share innovations from across the business, including the latest installation techniques and lessons learned.
Required Skills & Experience
• Proficient in IT skills, particularly Excel, Outlook, and PowerPoint.
• Strong educational background – degree or equivalent experience.
• Leadership experience coupled with solid Mechanical and Electrical technical knowledge.
• Proven track record of successful project delivery.
• Experience managing multiple projects with diverse scopes of work.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• High level of self-motivation, organizational skills, and a drive to meet deadlines.
• Commercial acumen.
• Negotiation proficiency.
• Demonstrated experience in account and financial management.
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