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Tesco Travel Money Bureau Manager
2 months ago
About the Role:
We are seeking a highly motivated and experienced Bureau Manager to join our team at Tesco Travel Money Amersham. As a key member of our team, you will be responsible for leading a team of Travel Service Partners to deliver exceptional customer service and achieve business objectives.
Key Responsibilities:
- Manage a team of Travel Service Partners to ensure high levels of customer service and achieve business objectives.
- Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability.
- Focus on customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
- Engage with customers to process all foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals both procedural, operational, and customer-focused.
- Utilize your keen eye for detail to process daily online FX requests and deliveries.
- Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency.
Requirements:
- A passion for leading and galvanizing dynamic and diverse teams to deliver on targets and business objectives.
- Great communication and motivational skills, with the ability to build relationships and understand people's needs.
- A focus on delivering exceptional customer service, with a strong understanding of the importance of good service and its impact on customers.
- A desire to succeed and make a difference, with a drive to enjoy what you do and care about the impact you have on people.
What We Offer:
- A comprehensive voluntary benefits package, including discounted corporate rates on insurance and products.
- Employee wellness programs that offer guidance and tips on physical, mental, and financial wellbeing.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit a variety of lifestyles, with opportunities for overtime.
- 25 days holiday (pro-rata), with the option to gain more days the longer you are a part of Travelex.
- The opportunity to earn a monthly bonus on top of base salary for hitting targets.
- A pension with a great provider, Scottish Widows.
About Travelex:
We are one of the market-leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
