Monitoring and Response Officer

3 weeks ago


Tottenham, Greater London, United Kingdom Novax Recruitment Ltd Full time

Job Title: Monitoring and Response Officer

Location: Haringey

Job Type: Full-time/Contract

Pay Rate: £19 Per Hour

The Role:

We are seeking a highly skilled and compassionate Monitoring and Response Officer to join our team at Novax Recruitment Ltd. As a key member of our Connected Care Service, you will play a vital role in ensuring the well-being and safety of our residents in Haringey.

Key Responsibilities:

  • Respond to calls from residents in a timely and professional manner
  • Visit residents' homes to provide support and assistance
  • Undertake general maintenance of equipment to ensure service continuity
  • Work collaboratively with colleagues to achieve service goals
  • Adapt to changing priorities and circumstances

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to build rapport with residents and colleagues
  • Good IT and administrative skills
  • Ability to drive and undertake general maintenance on AT equipment
  • Understanding of safeguarding requirements

Working Hours:

Our Monitoring and Response Officer role requires flexibility and adaptability, with shift arrangements covering 7am to 3pm, 3pm to 11pm, and 11pm to 7am, 7 days a week.

Benefits:

  • Competitive hourly rate
  • Opportunity to make a positive impact on residents' lives
  • Collaborative and supportive work environment

Multiplier Rates:

We offer a range of multiplier rates to reflect the demands of the role, including:

  • Weekends (WE) = 1.50 Multiplier
  • Unsociable Hours (8pm to 6am) = 1.33 Multiplier
  • Weekend Unsociable = 1.83 Multiplier
  • Bank Holiday (BH) Rate = 2 Multiplier


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