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Monitoring and Response Officer

2 months ago

Tottenham, Greater London, United Kingdom Service Care Solutions Full time

Job Summary:

Service Care Solutions is seeking a skilled and compassionate Monitoring and Response Officer to join our team. As a Monitoring and Response Officer, you will play a vital role in ensuring the safety and well-being of our service users.

Main Responsibilities:

  • Provide exceptional customer service in call handling, responding to routine and emergency calls from vulnerable service users to enable them to live independently and safely.
  • Operate a sympathetic and responsive call service, identifying and arranging appropriate intervention to ensure the wellbeing of service users.
  • Provide guidance and signpost for wellbeing for service users, ensuring they receive the support they need to maintain their independence.
  • Provide mobile response to emergency and non-critical calls to service users of the Haringey Community Alarm Service, assessing their needs and condition and providing or sourcing the support they require to ensure their safety.
  • Provide safe lifting support in accordance with guidelines and best practice.

Requirements:

  • Full UK Driving Licence and access to own vehicle.
  • Enhanced DBS.
  • Experience in a similar role.

What We Offer:

  • A specialist consultant within an experienced and dedicated recruitment team.
  • Excellent rates of pay.
  • Payroll services twice a week.