Service Delivery Executive
7 days ago
A fantastic opportunity has arisen for a Customer Service Representative to join Uxbridge Employment Agency in a wonderful role. The ideal candidate will be highly skilled in technical support and have the ability to quickly grasp product knowledge, as well as possessing exceptional customer service skills.
Are you a technical expert with a passion for resolving complex issues?
If so, this is an opportunity you won't want to miss.
What's in it for you?
- Competitive salary and benefits package
- Annual performance reviews and bonuses
- Company pension contribution and private healthcare
- Parking on site and a supportive work environment
Key Responsibilities:
- Receive and respond to customer inquiries via various channels
- Document customer interactions and progress calls for attendance
- Generate service reports with detailed descriptions
- Proactively review remote access reports for potential faults
- Utilize remote access software to troubleshoot customer equipment
- Collaborate with the Scheduling Team to prioritize calls and attendance
- Identify potential escalations and notify relevant managers
Candidate Profile:
- Previous experience in a technical support role
- Strong passion for delivering exceptional customer service
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