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Customer Service Executive
2 months ago
Uxbridge
26k plus 2K bonus
Are you passionate about delivering and exceptional service to Customers?
Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution?
My client a really friendly tech products organisation (with a real family feel) are now seeking two additional people to join their customer service team. These roles offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday Duties
Full order management onto MS Dynamics
Checking ETA on product arrivals to inform the customer.
Lots of liaison with couriers and shipment companies to despatch orders.
Managing all product delays and investigation reasons for the delays
Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.
Good written skills are important as you will be at times composing your own e mails.
Managing RMA’s Experience required.
Previous customer service resolution experience
Good written and verbal skills
A quick learner
Great attention to detail/ high levels of accuracy
Bags of common sense
Abe a great listener and problem solver
A technical mind set
What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
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