Head of Operations and Compliance
5 days ago
Job Title: Head of Processing and Compliance
Company: Euro Car Parks
Job Type: Full-time
Location: Central London
Job Description:
We are seeking an experienced and ambitious Head of Processing and Compliance to join our dynamic and dedicated Processing and Compliance team. As a key member of our team, you will be responsible for the management of an extremely busy team, across three offices.
Key Responsibilities:
- Lead, promote, and drive the department performance and customer experience
- Develop and implement strategies to achieve optimized customer experience
- Manage and monitor operational teams and processes, ensuring compliance with standards and expectations
- Identify, build, and maintain positive internal and external stakeholder relationships
- Develop and train your team, recognizing and cultivating talent
- Implement process improvements, growth, and quality checks
- Prepare reports on statistics, rates, and performance levels
- Manage KPI and SLA processes
- Recruit and resource plan
- Work with customers to resolve queries
Requirements:
- Proven experience of managing a team
- Ability to multitask and stay organized
- Excellent interpersonal, problem-solving, and leadership skills
- Excellent communication skills, both written and verbal
- Strong interpersonal skills to deal with people at all levels
- Analytical skills to interpret data and trends
- Numerical skills to understand financial and budget management
- Strong customer focus and excellent telephone manner
- Ability to motivate and develop staff
- Ability to work well in teams
- Ability to work under pressure, manage time effectively, and work on your own initiative
- A desire to help others work towards targets and develop their skills
- Confident with a good business sense
- Ability to set, meet, and exceed targets
- A focused and self-motivated approach to work
- Flexible attitude and ability to manage change
What We Offer:
- Excellent career progression and on-the-job training
- £55,000.00 plus excellent bonus structure
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