Senior Product Manager, Consumer Experience

6 days ago

Edinburgh, Edinburgh, United Kingdom Trustpilot Full time
About the Role

We are seeking an experienced Senior Product Manager to lead our consumer product team and drive the strategic vision and execution of our consumer decision engine. As a key member of our product leadership team, you will be responsible for developing and executing a product strategy that aligns with our company's vision of becoming the universal symbol of trust.

Key Responsibilities
  • Strategic Leadership: Develop and execute a product strategy that aligns with our company's vision and goals.
  • Product Innovation: Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on our platform.
  • Consumer Engagement: Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience.
  • Market Expansion: Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets.
  • Team Leadership: Oversee and mentor a team of product managers, building a culture of innovation, collaboration, and accountability.
  • Data-Driven Decision Making: Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings.
  • Stakeholder Engagement: Work closely with other department heads to ensure product strategies align with company goals and market needs.
Requirements
  • Proven Leadership: Proven experience in product management, with several years in a senior leadership role overseeing consumer-facing digital products.
  • Strategic Thinker: Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust.
  • Consumer-Centric: Deep understanding of consumer behavior online, especially in the context of e-commerce and review platforms.
  • Technical Expertise: Solid grasp of current technology trends, product development methodologies, and tools.
  • Collaborative Mindset: Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams.
  • Analytical Skills: Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement.
What We Offer
  • A competitive compensation package and bonus.
  • A range of flexible working options to dedicate time to what matters to you.
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  • Two paid volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities supported through our academy, LinkedIn Learning, and Blinkist.
  • Pension and life insurance, health cash plan, online GP, and 24/7 Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Season ticket loan and a cycle to work scheme.
  • Central office location complete with all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow colleagues, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

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