VP Product Management, Consumer

1 month ago

Edinburgh, Edinburgh, United Kingdom Trustpilot Full time

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews.

Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.

Trustpilot is seeking an experienced VP Product Management, Consumer & Trust, to have an integral part in shaping the future of our consumer product suite and Trust & Transparency initiatives.

Reporting directly to the Chief Product Officer, this leadership position will oversee a diverse team of 7 Product Managers, driving the strategic vision and execution of our consumer decision engine.

We are looking for an individual who will exemplify our goal of becoming the epitome of dependability, applying extensive product management skills, a zest for engaging with consumers, and a steadfast promise to enhancing trustworthiness in digital environments

What you'll be doing:

Strategic Leadership:


Develop and execute an evolving 3-year product strategy that aligns with Trustpilot's vision of becoming the universal currency of trust.

Lead the consumer product and Trust & Transparency teams to increase our value as a decision engine, facilitate engagement, and ensure our services meet consumers wherever they are

Product Innovation:
Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot.
This includes improving the review flow, introducing video reviews, AI summaries, and contextual questions for reviewers, among others

Consumer Engagement:


Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience.

Develop features that support discovery, personalization, and mobile adoption

Market Expansion:
Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US

Team Leadership:
Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability.
Ensure your team is equipped with the tools and knowledge to excel in their roles

Data-Driven Decision Making:
Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings

Stakeholder Engagement:


Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs.

Represent Trustpilot's product vision in external forums and with key partners

Who you are:

Proven Leadership:
Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products.
Experience leading product teams in high-growth technology companies is desirable

Strategic Thinker:
Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust.
Familiarity with the competitive landscape of review platforms and consumer decision engines

Consumer-Centric:
Deep understanding of consumer behaviour online, especially in the context of e-commerce and review platforms.
Experience with gamification, personalization, and mobile-first strategies

Technical Expertise:
Solid grasp of current technology trends, product development methodologies, and tools.
Experience with AI, machine learning, and data analytics is highly desirable

Collaborative Mindset:


Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization.

Demonstrates the ability to understand and control emotions, building a positive work environment and leading through influence with awareness and adaptability

Analytical Skills:
Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement

What's in it for you:


A range of flexible working options to dedicate time to what matters to youCompetitive compensation package + bonus28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and BlinkistPension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental healthPaid parental leaveSeason ticket loan and a cycle to work schemeCentral office location complete with all the snacks and refreshments you can ask forRegular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socialsAccess to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We're excited to hear about your experiences as well as how you will contribute to our working culture.

So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you#LI-DK1About TrustpilotWe're driven by connection.

It's at the heart of what we do.
Our culture keeps things fresh - it's built on the relationships we create.
We talk, we laugh, we collaborate and we respect each other.
We work across borders and cultures to be the tangible symbol of trust in an ever-changing world.

Today, we have more than 260 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing.

We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York.

With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real.
We're a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you - we give you the autonomy to shape a career you can be proud of.

If you're ready to grow, let's go.
Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.

Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.

Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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