Store Manager

7 days ago

Birmingham, Birmingham, United Kingdom Card Factory Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Card Factory. As a Store Manager, you will be responsible for driving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities
  • Oversee the daily operations of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
  • Develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
  • Coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
  • Recruit and manage a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours, and required skill set to meet our business needs.
  • Make commercial decisions around stock availability and merchandising.
  • Actively seek contact with key stakeholders to gain a wider understanding of the business.
  • Provide constructive and beneficial feedback to the store team, District, and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
  • You will be passionate about celebrating our customers' life moments and have a deep understanding of our customer promise.
  • You will have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
  • You will have experience in leading and developing a team of colleagues.
  • You will be prepared to work towards KPIs in a fast-paced environment.
About Us

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and creating a positive work environment for our colleagues.

What We Offer
  • Pension scheme
  • 15% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100's of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Maternity, Paternity, and Adoption leave

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