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Customer Team Leader

2 months ago

London, Greater London, United Kingdom Co-op Digital Full time
About the Role

We're seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.

Key Responsibilities
  1. Customer Service - Provide friendly, welcoming, and helpful service to our customers, taking ownership of managing the store and handling challenging situations.
  2. Team Development - Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
  3. Store Operations - Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to make shopping a great experience for our customers.
  4. Support and Leadership - Support your store manager by deputising when they're not working and delivering a variety of HR processes, leading the way when introducing new products and services in your store.
  5. Community Engagement - Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
What We Offer

We offer a range of benefits, including full, paid training and dedicated support for your personal development and career progression, 30% discount on all Co-op products in-store, a pension scheme with up to 10% employer contributions, and virtual healthcare services for you and your family.

Requirements
  1. Care for Customers - A genuine care for the needs of customers and members.
  2. Leadership Skills - The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  3. People Skills - Great people skills, with the ability to build positive relationships with customers and colleagues.
  4. Organisational Skills - Strong organisational and problem-solving skills.
  5. Desire to Learn - A desire to learn, grow, and develop your leadership skills.
  6. Flexibility - The flexibility to work a range of different shifts.
Why Co-op?

We're a company that values diversity and inclusion, and we're committed to building a workplace that reflects the communities we serve. We offer a range of benefits and opportunities for career development, and we're proud to be part of the Disability Confident scheme.