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Guest Services Attendant

3 months ago


London, Greater London, United Kingdom RAFFLES Full time

Raffles London at the OWO is currently in search of a Guest Services Attendant to become a vital part of our Rooms Division.

In the role of Guest Services Attendant, reporting directly to the Head Concierge, you will play a crucial role in enhancing the arrival and departure experiences of our guests, while also ensuring the upkeep of the hotel's public spaces.

  • Foster positive relationships among colleagues
  • Communicate effectively with both staff and guests
  • Support the management of guest experiences
  • Establish and nurture relationships
  • Demonstrate the ability to multitask and maintain composure in high-pressure situations

Qualifications:

  • Valid driving license is required
  • Excellent communication skills in English
  • Recent experience in luxury hotel environments
  • Enthusiastic and dedicated approach
  • Proven history of delivering exceptional service
  • Detail-oriented with a friendly demeanor

Raffles Benefits:

  • Attractive salary package
  • 28 days of annual leave plus additional days based on tenure
  • Life insurance, sick leave, and additional benefits
  • Employee discount card providing various perks
  • Opportunities for internal training and development

Raffles Core Values:

Embrace Creativity, Humility, Positivity, Confidence, and Purposefulness in your role at Raffles.