Customer Support Specialist
4 weeks ago
At Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.
The OpportunityThis role offers a prime opportunity to contribute significantly to our internal and external customers' needs. As a Customer Support Representative, you will be the key point of contact for queries related to parts interpretation, quotes, sales orders, and deliveries.
Key Responsibilities- Deliver precise and timely parts interpretation by analysing parts manuals and other resources to ensure accurate parts supply
- Provide customers with reliable estimates of lead time and costs, harnessing Komatsu's inventory, and parts pricing systems
- Champion our company and its products by maintaining a positive outlook, adhering to quality assurance procedures, promptly identifying issues, and proposing effective solutions
- Proactively engage with customers to enhance sales, while offering tailored solutions that demonstrate your commitment to exceptional service
- Elevate the customer experience by delivering outstanding service that leaves a positive impact
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
- Excel in a dynamic environment that requires swift decision-making
- Exceptional customer service prowess and knack for fostering robust professional relationships
- Intermediate to advanced skills in the Microsoft suite; prior experience with Microsoft AX is highly regarded
- While not mandatory, familiarity with mechanical equipment and aptitude will be a plus
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Customer Support Specialist
4 weeks ago
Welshpool, Powys, United Kingdom Komatsu Australia Full timeCustomer Support Representative OpportunityAt Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.The Role:As a Customer Support Representative, you'll be the key point of contact for customers' queries related to parts interpretation, quotes, sales orders, and...
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Customer Support Specialist
4 weeks ago
Welshpool, Powys, United Kingdom Komatsu Australia Full timeCustomer Support Representative OpportunityAt Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.The Role:As a Customer Support Representative, you'll be the key point of contact for customers' queries related to parts interpretation, quotes, sales orders, and...
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Customer Support Specialist
1 month ago
Welshpool, Powys, United Kingdom Komatsu Australia Full timeCustomer Support RepresentativeAt Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.The OpportunityThis role offers a prime opportunity to contribute significantly to our internal and external customers' needs. As a Customer Support Representative, you will be...
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Customer Support Specialist
1 month ago
Welshpool, Powys, United Kingdom Komatsu Australia Full timeCustomer Support RepresentativeAt Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.The OpportunityThis role offers a prime opportunity to contribute significantly to our internal and external customers' needs. As a Customer Support Representative, you will be...
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Welshpool, Powys, United Kingdom Komatsu Australia Full timeCustomer Support Representative OpportunityAt Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.The Role:As a Customer Support Representative, you'll be the key point of contact for customers' queries related to parts interpretation, quotes, sales orders, and...
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Welshpool, Powys, United Kingdom Komatsu Australia Full timeCustomer Support RepresentativeAt Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.The OpportunityThis role offers a prime opportunity to contribute significantly to our internal and external customers' needs. As a Customer Support Representative, you will be...
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