Customer Experience Manager
2 days ago
We're seeking a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management structure, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Lead and develop a medium to large instore team, focusing on operational management and customer satisfaction.
- Work closely with the Lead Customer Experience Manager to drive improved customer and retail outcomes in your area.
- Collaborate with other Customer Experience Managers to share best practices and identify opportunities for improvement.
- Provide coaching and guidance to team members, helping them to develop their skills and confidence.
- Make decisions at pace and take ownership of issues, working closely with the team to resolve any challenges that arise.
We're looking for a motivated and ambitious individual who is passionate about delivering exceptional customer experiences. You'll have a proven track record of managing or supervising people in a fast-paced environment and be confident in your ability to lead and develop a team.
You'll need to be comfortable with technology and have a willingness to learn and adapt to new systems and processes. A strong focus on customer service and a commitment to delivering results are essential for this role.
What We OfferAs a Customer Experience Manager at Sainsbury's, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You'll receive a comprehensive induction and training program, as well as ongoing coaching and development to help you succeed in your role.
We offer a competitive salary and benefits package, including a discount card, free food and hot drinks, and a range of wellbeing support services. You'll also have access to our Cycle to Work scheme and special offers on gym memberships, restaurants, and holidays.
Whether you're looking to develop your leadership skills or simply want to be part of a team that's passionate about delivering exceptional customer experiences, we'd love to hear from you.
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Customer Experience Manager
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