Assistant Manager

5 days ago

London, Greater London, United Kingdom 4Leisure Recruitment Ltd Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at 4Leisure Recruitment Ltd. As a key member of our leisure operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth day-to-day running of our luxury leisure facilities.

Key Responsibilities
  • Operational Excellence: Support the Club Manager in maintaining high standards of quality, customer service, and operational efficiency across all aspects of the club.
  • Leadership and Team Management: Lead the Duty Manager team, driving service level performance and ensuring exceptional brand standards are met.
  • Delegation and Support: Deputise for the Club Manager in their absence, opening or closing the facility, and overseeing the day-to-day running of the club.
  • Customer Service: Provide exceptional levels of customer service, answering telephone calls, emails, and responding to customer inquiries in a timely and professional manner.
  • Maintenance and Health and Safety: Contribute to the maintenance of the building, reporting faults or damage to fixtures and fittings, and ensuring safety and cleanliness standards are maintained.
  • Training and Development: Prepare and review standard procedural documents for daily operations, and take customers through fitness assessments, prescribe exercise programs, and instruct group exercise classes.
Requirements
  • Qualifications: A fitness qualification (minimum level 2) and RLSS NPLQ qualification or willingness to undertake.
  • Experience: Previous management experience or key areas in which enhanced responsibilities have been held, two years fitness industry experience, and ideally in a 5-star or luxury environment.
  • Skills: Good written and verbal communication skills, ability to use Microsoft Word and Excel to a good standard, and resilience, good communication, and organizational skills.
About Us

4Leisure Recruitment Ltd is a leading leisure management company operating high-end luxury residential developments across London. We are committed to delivering exceptional customer service and providing a 5-star experience for our residents, guests, and external contractors.

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