Learner Services Officer
7 days ago
Job Summary
The Learner Recruitment & Reception Officer role is a key part of the RNN Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.
Key Responsibilities
- Ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone, or via electronic communication.
- Through a proactive, enthusiastic, and customer-focused approach, assist the Group in achieving their mission to provide skills for the future of the students and community through outstanding teaching & learning.
- Handle enquiries appropriately and effectively, under minimal supervision, as part of the role's requirements.
- Hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance, as well as a Level 2 Customer Service or be willing to work towards this qualification.
Benefits
- Access to local government pensions scheme
- Access to gyms, restaurants, and salons
- Staff health & wellbeing and benefits schemes, including in-house Occupational Health service
- Full, part-time, and flexible working hours available in many roles
- Parking available at all of their sites
- Fantastic career development opportunities, including funding for teacher training, apprenticeships, and various other industry-recognized qualifications
- New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
- Recruitment Referral Scheme for all employees worth up to £200 per referral made
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