Library Support Specialist

6 days ago


Worksop, Nottinghamshire, United Kingdom Reed Full time

Job Summary:

We are seeking a highly organized and customer-focused Library Support Specialist to join our team at Reed - Further Education. As a key member of our digital and learning centre, you will play a vital role in supporting learners and staff in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service at the front desk, responding to queries and resolving issues in a timely and professional manner.
  • Manage the signing out of resources, ensuring accurate tracking and maintenance of inventory.
  • Assist with password resets and other technical issues, providing clear guidance and support to learners.
  • Support learners in developing their digital skills, including Google and other software applications.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Manage challenging behaviour, de-escalating conflicts and promoting a positive learning environment.
  • Assist learners with equipment usage, including printing and other technical tasks.

Requirements:

  • Previous experience in a similar role, preferably in education or a related field.
  • Excellent communication, interpersonal, and organizational skills, with the ability to work effectively in a team.
  • Current Enhanced DBS on the update service or willingness to apply for one through Reed Compliance.
  • Level 2 or equivalent in English and Maths.

What We Offer:

As a Library Support Specialist at Reed - Further Education, you will have the opportunity to work in a dynamic and supportive environment, contributing to the success of our learners and staff. We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and expect all employees to share this commitment.



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