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Recruitment Coordinator

2 months ago

Worksop, Nottinghamshire, United Kingdom Ad Warrior Ltd Full time
About the Role

The Learner Recruitment & Reception Officer role is a key part of our customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.

In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone, or via electronic communication.

Through a proactive, enthusiastic, and customer-focused approach, you will assist us in achieving our mission to provide skills for the future of our students and community through outstanding teaching & learning.

This role will require working 2 evenings a week, the ability to handle enquiries appropriately and effectively, under minimal supervision, is essential.

You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), a Level 3 in Information & Guidance, and a Level 2 Customer Service or be willing to work towards it.

Key Responsibilities
  • Provide exceptional customer service to learners, staff, and external partners
  • Ensure all learners receive a positive experience when making course enquiries
  • Assist in achieving our mission to provide skills for the future of our students and community
  • Work effectively under minimal supervision, handling enquiries and providing solutions
  • Hold a Level 2 Literacy and Numeracy (equivalent to GCSE), a Level 3 in Information & Guidance, and a Level 2 Customer Service or be willing to work towards it
What We Offer
  • Access to local government pensions scheme
  • Access to gyms, restaurants, and salons
  • Staff health & wellbeing and benefits schemes, including in-house Occupational Health service
  • Full, part-time, and flexible working hours available in many roles
  • Parking available at all sites
  • Fantastic career development opportunities, including funding for teacher training, apprenticeships, and various other industry-recognized qualifications
  • New FE teachers can apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
  • Recruitment Referral Scheme for all employees worth up to £200 per referral made