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Lead Customer Experience Manager

2 months ago

Bristol, Bristol, United Kingdom Lloyds Banking Group Full time
About This Opportunity

We're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and lead a team of Customer Journey Managers, focusing on product development and customer experience.
  • Mentor and support team members to achieve personal and business objectives.
  • Design and document customer journeys, integrating insights from data, processes, and systems.
  • Represent the customer's perspective during story creation and collaborate with the Product Owner and other stakeholders.
  • Drive continuous improvement, evaluating new innovations and customer expectations to remain competitive.
Requirements
  • Strong leadership and team management skills, with experience in customer journey design and mapping.
  • Ability to build long-lasting relationships and partner with cross-functional teams.
  • Proficient in extracting and analyzing key data sources to inform decision-making.
  • Experience in Agile development and knowledge of Retail or Commercial Credit Card products is desirable.
About Working for Us

We're committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We offer a wide-ranging benefits package, including a generous pension contribution, annual performance-related bonus, and share schemes.

We're focused on making a difference to customers, businesses, and communities, and we're looking for talented individuals who share our purpose and values.