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Reservations Operations Coordinator

2 months ago

London, Greater London, United Kingdom Accor Full time
Job Summary

We are seeking an experienced Reservations Assistant Manager to join our team at Novotel London West Hotel, part of Accor, the leading global hospitality group. As a key member of our Reservations Department, you will play a crucial role in coordinating and managing daily operations, ensuring efficient running of the department, and achieving departmental objectives.

Key Responsibilities
  • Coordinate and manage daily operations of the Reservations Department, ensuring efficient running and achievement of departmental objectives.
  • Delegate tasks to team members, assigning duties and preparing work schedules.
  • Ensure all administrative procedures are completed accurately and in accordance with departmental and hotel guidelines.
  • Work with the Reservations Manager to implement and deliver individual and departmental training plans.
  • Collaborate with the Groups Team to analyze and respond to customer inquiries within brand-standard timeframes.
  • Assist in preparing contracts for the leisure segment, including FIT, group allocation, and series.
  • Work closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to set daily pricing and business strategies for all segments to maximize occupancy and ADR.
  • Prepare departmental financial and KPI results for presentation at monthly departmental meetings and weekly commercial meetings.
Requirements
  • At least 2 years' experience in a hotel reservations team.
  • Problem-solving, analytical, reasoning, motivating, organizational, and training abilities.
  • Excellent knowledge of reservations, Opera Cloud, and Microsoft Office suite.
  • Understanding of Revenue Management principles.
What We Offer
  • Competitive Salary.
  • Automatic enrolment into a workplace pension scheme.
  • Access to Accor Hotels UK discounts and benefits.
  • Access to exclusive high street and lifestyle offers.
  • Career opportunities within the UK, Europe, and Internationally.