Reservations Operations Coordinator
6 days ago
Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor.
The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.
We are looking for an experienced Reservations Operations Coordinator to join our team. The ideal candidate will have a proven track record in coordinating and managing daily operations and efficient running of the Reservations Department.
Key Responsibilities:
- Coordinate and manage the daily operations and efficient running of the Reservations Department
- Delegate tasks to team members by assigning duties and preparing their work schedules
- Ensure all administrative procedures are completed accurately and in accordance with the departmental and hotel guidelines
- Work with the Reservations Manager to implement and deliver individual and departmental training plans
- Work with the groups team on a day-to-day basis ensuring all enquires are analysed and responded to within brand standard timeframes
- Assist in the preparation of contracts for the leisure segment (FIT, group allocation and series)
- Work closely with Director of Sales & Marketing, Reservations Manager and Revenue Manager to set daily pricing and business strategies for all segments to maximise occupancy and ADR
- Preparation of departmental financial & KPI results for presentation at monthly departmental meetings and weekly commercial meetings
Requirements:
- At least 2 years' experience in a hotel reservations team
- Problem solving, analytical, reasoning, motivating, organisational and training abilities
- Excellent knowledge of reservations, Opera Cloud and Microsoft Office suite would be highly desirable
- Understanding of Revenue Management principles
Benefits:
- Competitive Salary
- Automatic enrolment into a workplace pension scheme
- Access to Accor Hotels UK discounts & benefits
- Access to exclusive high street & lifestyle offers
- Career opportunities within the UK, Europe and Internationally
Accor's Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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