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Customer Liaison Specialist
2 months ago
About the Role
We are seeking a skilled Customer Liaison Specialist to join our team at Daniel Owen Ltd. As a key member of our operations team, you will be responsible for ensuring that our contractual Service Level Agreements are met by scheduling appointments and liaising with clients, sub-contractors, suppliers, and supervisors.
Your Key Responsibilities
- Schedule appointments to ensure that our Service Level Agreements are met
- Liaise with clients, sub-contractors, suppliers, and supervisors to ensure smooth operations
- Discuss complex repairs and demanding customers with our supervisory teams and regional buyers
- Instil customer confidence by resolving service failures and complex issues
About You
We are looking for a candidate with good working knowledge of Microsoft Office, strong administration, organisational, and communication skills, both written and verbal. Previous experience within the repairs and maintenance sector or a trade-based background is essential, along with good problem-solving skills.
What We Offer
We offer a competitive salary of £26-27 per annum, based in Basildon. If you are a motivated and organised individual with a passion for delivering excellent customer service, we would love to hear from you.