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Operations Coordinator

3 months ago

Bracknell, Bracknell Forest, United Kingdom Selwood Limited Full time
About Selwood Limited
Selwood Limited is a premier provider of pump rental solutions across the UK. We pride ourselves on our stellar reputation for delivering outstanding customer service, supported by one of the most extensive fleets of high-quality pump equipment available.

Role Overview
We are seeking a dedicated individual to join our team, where you will receive comprehensive support from our branch staff to gain insights into the daily operations of Selwood. This position requires effective communication skills, both verbal and written, along with proficiency in technology and Microsoft Office applications.

Key Responsibilities
  • Ensure timely collection of hired equipment within a 48-hour timeframe.
  • Clearly identify in-lieu contracts and promptly replace them with available required equipment.
  • Negotiate hire rates in line with established pricing lists and discount policies.
  • Adhere to company procedures regarding pricing policies.
  • Take ownership of customer issues and complaints, or efficiently escalate them to appropriate team members.
  • Exhibit strong planning and organizational skills.
  • Demonstrate excellent communication abilities, both verbally and in writing.
  • Maintain a solid understanding of IT systems, including proficiency in Excel, Word, and Outlook.

Benefits
  • Competitive salary package.
  • Bonus scheme with quarterly and annual components.
  • Pension scheme with contributory salary sacrifice options.
  • Generous holiday entitlement of 24 days plus 8 bank holidays.
  • Increased annual leave with long service.
  • Support for professional development and training.
  • On-site parking available.