Student Enquiries Liaison
2 weeks ago
About the Role
The Student Enquiries Officer is a customer-focused position that provides comprehensive advice and guidance to students and the wider UCL community. As a key member of our team, you will support students through various service channels, including in-person support, telephone calls, and online enquiries via our enquiry management system.
About You
We are seeking an individual who is passionate about delivering exceptional customer care. You must be proactive, solution-focused, and possess excellent attention to detail. Additionally, you will have a proven ability to communicate effectively, work well within a team, and have experience working in a fast-paced environment.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including:
- 41 days' holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity, and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
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