Student Enquiry Support Specialist

1 day ago


London, Greater London, United Kingdom UAL Full time
The Opportunity

Student Marketing, Recruitment and Admissions (SMRA) at the University of the Arts London (UAL) is seeking a skilled Adviser to provide exceptional support to prospective students and internal teams.

This is a fast-paced role that requires the ability to handle high volumes of enquiries, provide accurate and timely information, and work collaboratively with colleagues across the university.

About the Role

As a key member of the SMRA team, you will be responsible for:

  • Providing excellent customer service to prospective students and internal teams
  • Handling enquiries via phone, email, and live chat
  • Working closely with colleagues to develop and implement processes and frameworks for enquiry management
  • Supporting the development of policies and guidance related to enquiry management
  • Utilizing a range of tools and systems, including CRM and student record systems
About You

We are looking for a highly organized and customer-focused individual with:

  • Knowledge and experience working in Higher Education student recruitment and/or admissions
  • Demonstrable customer service and administrative experience
  • Experience handling enquiries in real-time
  • Ability to work in a fast-paced, time-sensitive environment
  • Excellent attention to detail and communication skills
What We Offer

As a member of the UAL team, you will have the opportunity to work with a diverse range of students and colleagues, develop your skills and knowledge, and contribute to the delivery of exceptional student experiences.



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