Student Enquiry Support Specialist
1 day ago
Student Marketing, Recruitment and Admissions (SMRA) at the University of the Arts London (UAL) is seeking a skilled Adviser to provide exceptional support to prospective students and internal teams.
This is a fast-paced role that requires the ability to handle high volumes of enquiries, provide accurate and timely information, and work collaboratively with colleagues across the university.
About the RoleAs a key member of the SMRA team, you will be responsible for:
- Providing excellent customer service to prospective students and internal teams
- Handling enquiries via phone, email, and live chat
- Working closely with colleagues to develop and implement processes and frameworks for enquiry management
- Supporting the development of policies and guidance related to enquiry management
- Utilizing a range of tools and systems, including CRM and student record systems
We are looking for a highly organized and customer-focused individual with:
- Knowledge and experience working in Higher Education student recruitment and/or admissions
- Demonstrable customer service and administrative experience
- Experience handling enquiries in real-time
- Ability to work in a fast-paced, time-sensitive environment
- Excellent attention to detail and communication skills
As a member of the UAL team, you will have the opportunity to work with a diverse range of students and colleagues, develop your skills and knowledge, and contribute to the delivery of exceptional student experiences.
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Student Enquiry Support Specialist
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London, Greater London, United Kingdom UAL Full timeThe OpportunityStudent Marketing, Recruitment and Admissions (SMRA) at the University of the Arts London (UAL) is seeking a skilled Adviser to provide exceptional support to prospective students and internal teams.This is a fast-paced role that requires the ability to handle high volumes of enquiries, provide accurate and timely information, and work...
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Student Enquiry Support Specialist
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London, Greater London, United Kingdom UAL Full timeThe OpportunityStudent Marketing, Recruitment and Admissions (SMRA) at the University of the Arts London (UAL) is seeking a skilled Adviser to provide exceptional support to prospective students and internal teams.This is a fast-paced role that requires the ability to handle high volumes of enquiries, provide accurate and timely information, and work...
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London, Greater London, United Kingdom UAL Full timeThe OpportunityStudent Marketing, Recruitment and Admissions (SMRA) at the University of the Arts London (UAL) is seeking a skilled Adviser to provide exceptional support to prospective students and internal teams.This is a fast-paced role that requires a high level of customer focus, attention to detail, and the ability to work effectively in a team...
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