Customer Service Manager

3 days ago


Cheltenham, Gloucestershire, United Kingdom B&M Retail Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team in Cheltenham. As a key member of our store team, you will be responsible for ensuring that our customers receive the highest level of service in the cash office and checkout area.

Your key responsibilities will include:

  • Driving your team to deliver personable, polite and prompt service in the checkout area
  • Acting as a role model, displaying exceptional service to our customers
  • Being highly visible and approachable to customers and your colleagues
  • Coaching colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensuring compliance of company stock control procedures within the appropriate timelines
  • Ensuring company property, cash and stock are secure at all times

About You

We are looking for an enthusiastic, focused and driven team player with a passion for retail and delivering great service. Ideal candidates will have experience of managing a small to medium sized team in a fast-paced retail environment, strong numerical and problem solving skills, a flexible approach and a 'can do' attitude.

What We Offer

  • Job stability and a clear path for your career progression and internal development
  • Amazing on the job training
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
  • Wellbeing support & guidance through our Employee Assistance Programme
  • A stable & permanent 40 hour contract


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