Global Client Success Associate

4 weeks ago

London, Greater London, United Kingdom Equus Software Full time
About the Role

We are seeking a highly motivated and detail-oriented Associate Business Analyst to join our Global Client Success team at Equus Software. As a key member of our team, you will play a critical role in providing innovative solutions and solving complex problems to meet our clients' technical requirements.

As an Associate Business Analyst, you will work closely with our business and senior business analysts to support the onboarding of our Equus Workforce Solutions. This will involve ongoing technical configuration, troubleshooting, replication of application issues, testing of system upgrades, and staying up-to-date on the latest application enhancements.

Responsibilities
  • Effectively problem-solve issues to resolution, partnering with your team for additional support when needed.
  • Organize client technical information during client meetings by taking meeting minutes/notes and detailing exact technical specifications.
  • Perform requirement analysis, configuration, testing, and issue resolution.
  • Participate in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
  • Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
  • Gain exposure to Equus products and client projects, both technical and functional, with hands-on assignments.
  • Develop strong working relationships with clients and internal teams.
  • Participate in team standups and meetings.
  • Participate in client working sessions.
  • Participate in other Equus internal initiatives.
  • Stay up-to-date on industry trends and apply that knowledge to day-to-day activities.
Qualifications
  • Bachelor's degree in computer science or a related discipline from an accredited college/university.
  • Analytical and conceptual thinking skills.
  • Efficiently handle data-intensive and time-sensitive tasks.
  • Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
  • Ability to quickly understand our client needs and technical expectations both verbally and written.
  • Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
  • Strong analytical and detail-oriented skills required.
  • Team player with a positive attitude required.
  • Desired: Technical background with understanding and/or experience in software development and/or web technology.
Technical Skills
  • Required: experience with multiple software and system-based applications; Microsoft Office applications.
  • Advanced excel knowledge, desired but not required.
  • Knowledge and experience using Atlassian products: Confluence and Jira applications, desired but not required.
  • Learned applications: Slack, ClickTime, Kantata, 15five. KnowBe4.
  • Working or basic knowledge: Structured query language writing / SQL Server Management Studio understanding.
Why You Want to Work Here

At Equus Software, we offer a relaxed and collaborative atmosphere with a casual dress code in the office. We've been serving clients for over 20 years, and we're growing fast. You'll be part of a team that configures software to deliver quickly and effectively. Great salary and benefits, highly competitive salaries, and enterprise-class benefits make us an attractive place to work. No sponsorships available.

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