IT Desktop Support Specialist

1 month ago

Winchester, Hampshire, United Kingdom Axiom Technologies Full time
Job Title: Desktop IT Support Specialist

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.

Job Summary:

We are seeking a highly skilled Desktop IT Support Specialist to join our team. As a Desktop IT Support Specialist, you will be responsible for providing timely and accurate support to end-users within our clients' desktop computing environment.

Key Responsibilities:
  • Accept and deliver all service calls assigned within the established service level agreement for each client.
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
  • Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications.
  • Complete real-time reporting of all calls as documented in established policies and guidelines.
  • Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client.
  • Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements.
  • Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis.
Requirements:
  • Windows 7 & 10, MS Office 2010/2013/2016/365.
  • Performs general preventative maintenance tasks on computers, laptops, and printers.
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Preferred Qualifications:
  • Hands-on experience in Networking.
  • Knowledge about Data Centre.
  • Microsoft Office applications.
  • Mobile device management including IOS and Android devices.
  • Mac operating system, to support Apple PC users.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
What We Offer:
  • At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Ready to travel 10-20 Miles as per the requirement.
  • Flexible Work Arrangement (Rostering System).
  • Experience in an array of different IT projects/work cases.

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