IT Desktop Support Specialist

2 months ago

Winchester, Hampshire, United Kingdom Axiom Technologies Full time
About the Role

Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. We are seeking a highly skilled IT Desktop Support Specialist to join our team.

Key Responsibilities
  • Provide onsite and on-call assistance to end-users within the organisation's desktop computing environment, ensuring timely and accurate service delivery.
  • Accept and deliver all service calls assigned within the established service level agreement for each client.
  • Meet established customer service satisfaction criteria as outlined in guidelines and policies.
  • Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications.
  • Complete real-time reporting of all calls as documented in established policies and guidelines.
  • Follow established policies, guidelines, and documents relative to the successful delivery of service for each client.
  • Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements.
  • Understand and adhere to all Safety policies and guidelines.
IT Skills and Experience
  • Windows 7 and 10, MS Office 2010/2013/2016/365.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Ability to lift and move various computer equipment up to 50 lbs.
  • Broad experience of IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
In-Depth Knowledge
  • Hands-on experience in Networking.
  • Knowledge about Data Centre.
  • Microsoft Office applications.
  • Mobile device management including IOS and Android devices.
  • Mac operating system, to support Apple PC users.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Willingness to work off-hours and weekends when required for projects or emergency support.
IT Qualifications
  • At least two of the following:
  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Ready to travel 10-20 Miles as per the requirement.
  • Flexible Work Arrangement (Rostering System).
  • Experience in an array of different IT projects/work cases.

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