Help Desk Technician

1 week ago


London, Greater London, United Kingdom Impellam Group Full time

Job Title: IT Service Desk Engineer

Job Summary:

We are seeking a skilled IT Service Desk Engineer to join our dynamic team at Impellam Group. As a key member of our IT department, you will be responsible for providing high-quality technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and on-site visits.
  • Troubleshoot and resolve technical issues related to hardware, software, and network systems.
  • Manage and administer cloud-based solutions, including Microsoft Azure and Office 365.
  • Collaborate with internal teams to ensure seamless integration of IT services.
  • Develop and maintain technical documentation and knowledge base.
  • Participate in projects aimed at improving IT services and processes.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Proven track record of delivering high-quality technical support.
  • Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop.
  • At least 5+ years of experience in a similar technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Technical Skills:

  • Windows 10
  • Office 365
  • Microsoft Office
  • Intune/Conditional Access, MFA
  • Active Directory
  • Microsoft Server/Exchange OS
  • Microsoft Azure
  • Mimecast
  • Palo Alto Networks
  • Telephony
  • Antivirus

About Us:

Impellam Group is a leading provider of recruitment and workforce solutions. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a talented IT Service Desk Engineer to join our team.



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