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Help Desk Technician

2 months ago

London, Greater London, United Kingdom Additional Resources Ltd Full time

Job Opportunity: 1st / 2nd Support Analyst

Company Overview:

Additional Resources Ltd is a leading independent IT support provider seeking a skilled 1st / 2nd Support Analyst to join their dynamic team.

Job Summary:

We are looking for a highly motivated and experienced IT professional to provide 1st / 2nd line IT support to our clients. The successful candidate will be responsible for delivering IT support to resolve hardware and software issues, collaborating with the IT team to ensure efficient handling of Service Desk requests, and performing troubleshooting for Microsoft Office 365, Windows 11, Google G-Suite, and macOS.

Key Responsibilities:

  • Deliver IT support to resolve hardware and software issues.
  • Collaborate with the IT team to ensure efficient handling of Service Desk requests.
  • Perform troubleshooting for Microsoft Office 365, Windows 11, Google G-Suite, and macOS.

Requirements:

  • Previously worked as a Support Analyst or in a similar role.
  • Experience in providing 1st Line IT support.
  • Knowledge of IT security practices, including firewalls and antivirus software.
  • Familiarity with AzureAD and Active Directory.
  • Skilled in troubleshooting hardware and software issues.

What We Offer:

  • Competitive salary.
  • Bonus scheme.
  • Company discount.
  • 20 days plus bank holidays.

Apply Now:

Additional Resources Ltd is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.