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Client Relations Specialist

2 months ago

London, Greater London, United Kingdom Larkbury London Full time

About Us

Larkbury London stands as a premier destination for luxurious, high-end furniture tailored for interior designers and discerning clientele who appreciate unique, expertly crafted pieces. Our vibrant team in West London showcases an unparalleled array of exquisite furnishings from a diverse selection of renowned brands, including our exclusive in-house collections.

Whether clients are in search of a signature item from a prestigious luxury brand, exclusive offerings from innovative designer collaborations, or a custom creation designed to reflect their individual style, Larkbury London is dedicated to transforming their visions into reality.

As the largest luxury interiors showroom in the UK, complemented by the most extensive independent fabric library in Europe and robust onsite manufacturing capabilities, we are committed to delivering exceptional service and bespoke furniture solutions. We cater to the distinct needs of interior designers and individuals who value true craftsmanship, unwavering quality, and excellence in service.

The Role

We are seeking a Client Relations Specialist to join our team, focusing on addressing any inquiries or concerns our clients may have. In this pivotal role, you will collaborate with clients to provide effective solutions, manage case logging, and maintain our CRM system on a daily basis.

The ideal candidate will possess outstanding communication skills, both verbally and in writing, and will be highly motivated to support both the team and our clientele. You will interact with various departments and engage with clients daily to identify solutions and prevent future inquiries through effective problem-solving.

Essential Skills

  • Confident communicator with strong written and verbal English skills
  • Exceptional client service abilities
  • Collaborative team player, eager to assist and support
  • Positive language and effective listening skills to understand clients' needs
  • Ability to work under pressure and take initiative
  • Strong problem-solving capabilities
  • Proficient in CRM systems and Microsoft Office
  • Experience with SAP is advantageous

Responsibilities

  • Serve as the primary point of contact for client service and administrative inquiries received via email and phone, supporting the team in addressing ad-hoc client requests
  • Ensure all activities comply with current regulatory guidelines and service standards
  • Maintain and update client databases, including SAP, Excel, and Outlook
  • Collaborate with other departments such as Sales, Production, and Delivery on a daily basis, assisting with administrative tasks
  • Log cases in the CRM system (SAP)
  • Adhere to client scopes of work and performance documentation related to order management
  • Keep clients informed about their order status
  • Respond to all inquiries in a timely manner, in accordance with our service level agreements
  • Provide effective solutions to issues
  • Report and resolve faults
  • Deliver exceptional client support consistently

Candidate Profile

To be considered for this position, candidates should be:

  • Eligible to live and work in the UK
  • Available for full-time work (40 hours per week)

Salary: £27,000