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Service Delivery Specialist
2 months ago
We are seeking a highly skilled and experienced Service Delivery Specialist to join our team at Atos SE. As a Service Delivery Specialist, you will play a key role in developing and leading our value propositions, opportunities, and client engagements.
Key Responsibilities- Support service delivery and service management activities, including service transition and IT operations.
- Assist with sales proposals, bids, and client pitches, showcasing our expertise in digital transformation.
- Develop and maintain value propositions and supporting collateral, highlighting our unique strengths in service management and delivery.
- Manage client engagements, including engagement management and line management activities.
- Lead and support maturity assessments, analyzing current strategies, services, processes, and organization structures to identify areas for improvement.
- Collect and analyze customer data to produce insights and reports, informing our digital transformation strategies.
- Prepare and lead workshops to present findings and explore solutions to specific issues, driving business growth and improvement.
- Prepare PowerPoint slides to summarize key findings and recommendations, ensuring clear and concise communication.
- Conduct desk research on competitors and best practice examples of digital strategy, staying up-to-date with industry trends.
- Document roadmaps and transition states for organizational changes, ensuring seamless implementation.
- Strong service transition and IT operations experience.
- Service delivery, IT operations, service management, and experience across the full ITIL lifecycle.
- Knowledge and understanding of IT operating models and concepts, including SIAM, DevOps, SAFe Agile, and Cloud operating models.
- Confident working directly with senior leadership teams in client advisory roles.
- Consultative skills, including the ability to ask open-ended questions, analyze information, and develop creative solutions.
- Advanced problem-solving skills, with the ability to quickly understand business issues and develop effective solutions.
- Capability to develop high-quality, well-presented client deliverables using PowerPoint, Word, and Excel.
- Client-facing workshop facilitation experience and strong presentation skills.
- Previous consultancy experience in ITSM, business, or digital consulting is preferred.
- Ability to demonstrate service or business architecture, IT governance, business change, and program management experience.
- ITIL (MP, SL, or Expert), LEAN, COBIT, TOGAF, CMMI certifications.
We offer a competitive package, including:
- 25 days of annual leave, plus the option to purchase more through our flexible benefits system.
- A flexible benefits system, allowing you to choose your own benefits.
- A pension scheme with a matching contribution up to 10%.
- A private medical scheme.
- Life assurance.
- Enrollment in our share scheme, subject to scheme eligibility criteria.
- Unlimited opportunities to learn and develop through our training platforms.
We are a Disability Confident employer, committed to ensuring that disabled applicants who meet the minimum criteria for this position will be offered an interview. If this applies to you, please ensure you answer 'Yes' to the question regarding disability included in the application form for our awareness.